About Delivery
I. Automatic Top-Up Process
1. How do I complete a top-up?
For products that support automatic top-up, please select the top-up amount or option you wish to purchase, then click “Buy Now” to proceed to the top-up page. Each order supports the purchase of one item at a time. If you need multiple items, you may place additional orders.
Please accurately enter the account information required on the product page in the “Top-Up Account” field. After confirming that the information is correct, submit the order and complete payment.
2. What if I enter the wrong top-up account? Can I get a refund?
Please carefully verify your top-up account information before making payment.
If the platform has already successfully completed the top-up based on the account information you submitted, the top-up generally cannot be reversed due to the nature of digital products. In such cases, the payment cannot be refunded or transferred to another account.
If the top-up has not yet been completed or there is another issue with the order, please contact our online customer service team for assistance as soon as possible.
3. How long does it take for the top-up to arrive after payment?
Under normal circumstances, automatic top-up products will be credited within 1–3 minutes after successful payment. The actual processing time may vary depending on the product type, third-party platform processing speed, or system status.
If the top-up has still not arrived after 5 minutes, please contact customer service promptly to check the order status.
4. Where can I check the top-up status?
After the top-up is completed, you can log in to the corresponding platform or App and check the result in the account center, membership center, balance, subscription status, or other relevant section.
II. Manual Top-Up Process
Purchase Process:
Select the product you wish to purchase and accurately enter the required information according to the instructions on the product page;
Click “Buy Now” to proceed to the order page and confirm the product option, top-up account, and other order information;
Select a payment method and complete payment, then wait for the order to be processed;
After payment is successful, customer service staff will review the information you submitted within the processing time stated on the product page and manually complete the top-up. Once the top-up is completed, the order status will be updated accordingly.
III. Automatic Delivery Products
1. How long does delivery take after purchase?
Products marked as supporting automatic delivery can be delivered 24 hours a day, 7 days a week.
Under normal circumstances, the system will automatically deliver the product after successful payment. If automatic delivery cannot be completed due to insufficient stock, system issues, order review, or other reasons, the order may be transferred for manual processing. Staff will verify and process the order within the applicable processing time.
2. What should I do if my order has not been delivered for a long time? Can I get a refund?
If your order has not been delivered for an extended period, please contact our online customer service team to check the order status.
If the product has not yet been delivered, you may contact customer service to request order cancellation or a refund. The final outcome will depend on the actual order status and the platform’s refund policy.
Important Notice
Before placing an order, please make sure that the product, delivery method, account platform, region, and other usage requirements match your actual needs.
Please carefully verify the account, email address, user ID, or other top-up information you enter. If a top-up has already been successfully completed due to incorrect information provided by the user, it generally cannot be modified, reversed, transferred, or refunded.
During the top-up or order processing period, please avoid changing the submitted account information, placing duplicate orders for the same transaction, or performing actions that may interfere with the top-up process, as this may result in top-up failure or processing delays.
Due to the nature of digital products, including instant delivery and the difficulty of reversing completed top-ups, please log in to the relevant platform or App after the order is completed to confirm whether the product, balance, membership status, or top-up content has been credited. If it is not immediately displayed, please wait for a short period and refresh or log in again.
Some digital products and top-up services may be affected by third-party platform policies, regional restrictions, account status, system maintenance, risk control measures, or other factors. If an issue occurs, please contact our online customer service team. The platform will provide assistance based on the actual order status and applicable after-sales policy.
