Refund Policy

Thank you for supporting Ezsub. To protect users’ rights and clearly explain the after-sales rules for digital products, please read the following refund terms carefully before making a purchase:

1. Digital products may be delivered instantly, and completed top-ups may be difficult to reverse or impossible to recover after use. Once a product has been successfully delivered, topped up, activated, redeemed, or used, refunds are generally not available for personal reasons unless a verified issue exists with the product itself.
   “Product issues” include, but are not limited to: the purchased product cannot be used normally, the actual delivered content materially differs from the description on the product page, or the product is abnormally restricted or banned upon its first normal use. The final resolution will be determined after reviewing the actual circumstances of the order.

2. If you encounter any issues during product delivery, top-up, or use, please contact our online customer service team first. Ezsub will assist in reviewing the order status and provide appropriate after-sales support. You may also contact us by phone or email.

3. If an order qualifies for a refund and the refund request is approved, the refund will generally be returned to the original payment method used for the purchase. Refund processing times may vary depending on the payment provider, card-issuing bank, or financial institution.
   Credit card refunds may require additional processing time, and in some cases may take up to 30 calendar days to appear on your statement.

4. If an order has not yet been delivered, topped up, or activated, you may contact customer service to request cancellation or a refund. Whether the order can be cancelled or refunded will depend on its actual processing status.

5. Refunds are generally not available in the following circumstances:

• The user purchased the wrong product or option, changed their mind, or requests a refund for other personal reasons;

• The user entered an incorrect account, email address, user ID, region, or other information, and the product has already been successfully delivered or topped up according to the submitted information;

• The product has already been successfully delivered, topped up, activated, redeemed, or used;

• The issue is caused by the user’s own device, network environment, account settings, or failure to meet usage requirements clearly stated on the product page;

• Other circumstances that do not qualify for a refund based on the product page, after-sales policy, or actual order status.

6. This refund policy does not limit any statutory consumer rights that cannot legally be excluded or restricted under applicable law.

Frequently Asked Questions

1. Can I get a refund if I purchased the wrong product or no longer want it?

If the product has not yet been delivered, topped up, or activated, please contact customer service as soon as possible. Ezsub will determine whether the order can be cancelled or refunded based on its actual processing status.

If the product has already been successfully delivered, topped up, activated, redeemed, or used, refunds are generally not available due to purchasing the wrong product, changing your mind, or other personal reasons.

2. Where will the refund be sent?

Once the refund is approved, the funds will generally be returned to the original payment account or payment method used for the purchase.

The actual arrival time may vary depending on the payment method, payment provider, or bank processing time.

3. Will I be charged a refund fee?

Ezsub generally does not charge an additional refund fee for orders that qualify for a refund.

However, if a payment provider, bank, blockchain network, or other third party charges fees during the refund process, such fees may be beyond Ezsub’s control and will be subject to the applicable rules of the relevant payment channel.